“Our capacity for learning is often linked with our emotional state. Frustration and confusion certainly make for a less receptive audience. Prepare a path for your message by first setting your user at ease.”
Ken Visocky O’Grady
“Our capacity for learning is often linked with our emotional state. Frustration and confusion certainly make for a less receptive audience. Prepare a path for your message by first setting your user at ease.”
Ken Visocky O’Grady
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